Update on the Situation Surrounding COVID-19
COVID-19 Latest Update (Monday 11th Oct 2021):
Notice: We are delighted to have resumed our Autumn schedule from Monday Sept 06th and look forward to welcoming you all on board! All future tours will be fully compliant with any government advised safety & hygiene protocols.
Latest Update: From 19 July, Ireland will also broadly align itself to the EU approach to non-essential travel into the EU from third countries. If passenger has valid proof of vaccination, no travel-related testing or quarantine will be necessary. From Monday 26th July, indoor drinking & dining has resumed for those who can show proof of full vaccination.
We understand that there will be many questions surrounding this situation, and we ask that you contact us at firstname.lastname@example.org with any queries or questions that you may have.
COVID-19 Refund Policy:
As you can appreciate, since the Covid 19 outbreak, we have had to suspend all operations, and like most businesses in the Tourism sector we have little idea when we will recommence our Railtours Ireland First Class Tours.
Due to Government restrictions our offices are closed, we have had to lay-off staff and we only have the bare minimum staff working from home to deal with emails (telephone enquiries cannot be dealt with – at this time).
In order to remain in business after 23 years of delivering excellent tours to hundreds of thousands of customers, we are not in a position to apply refunds as normal. Therefore, until further notice, all customers who have booked with us will receive a full credit or voucher to the value of the tour booked – valid until the end of 2021 (or longer if necessary).
Vouchers would not be subject to any price increases due to seasonality or other reason. This policy is in accordance with European Union guidelines under the EU Package Travel Regulations.
Of course when normality returns this policy will be reviewed.
We wish you and your family a safe journey through the maelstrom of Covid 19 and urge you all to stay safe!